PRIVACY POLICY (summary)
For a full copy of our Privacy and Confidentiality Policy please do not hesitate to contact us.
This following document sets forth a summary of relevant privacy related information for the Thrive Wellness and Consulting website and for our service.
Thrive Wellness and Consulting is committed to providing you with the best possible customer service experience. Thrive Wellness and Consulting is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Thrive Wellness and Consulting customer support email features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Further, when accessing our services your personal information is gathered as part of your assessment and/or counselling. This information is kept securely and, in the interests of your privacy, used only by your clinician and the authorised personnel of the practice (as necessary). Your personal information is retained in order to document what happens during sessions, and enables the clinician to provide a relevant and informed psychological/counselling service to you.
Disclosure of your personal information
All personal information gathered by our service during the provision of the psychological/counselling service will remain confidential, except when:
Your personal information is not disclosed to overseas recipients, unless you consent/such disclosure is otherwise required by law. Your personal information will not be used, sold, rented, or disclosed for any other purpose.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Thrive Wellness and Consulting takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information collected from the website
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Storage of Information
Information collected as part of accessing our service will be stored for a period of 7 years unless you are under the age of 18 at the time. In this instance we are required to keep your information on file for seven years after you turn 18 (age 25).
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know by putting your request in writing to [email protected]. Depending on the nature of the request some fees may apply.
Changes to this information
Thrive Wellness and Consulting reserves the right to make amendments to the above at any time.
Contacting us
Thrive Wellness and Consulting welcomes your comments regarding the above information. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
PHONE: 03 5482 3143
EMAIL: [email protected]
For a full copy of our Privacy and Confidentiality Policy please do not hesitate to contact us.
This following document sets forth a summary of relevant privacy related information for the Thrive Wellness and Consulting website and for our service.
Thrive Wellness and Consulting is committed to providing you with the best possible customer service experience. Thrive Wellness and Consulting is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Thrive Wellness and Consulting customer support email features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Further, when accessing our services your personal information is gathered as part of your assessment and/or counselling. This information is kept securely and, in the interests of your privacy, used only by your clinician and the authorised personnel of the practice (as necessary). Your personal information is retained in order to document what happens during sessions, and enables the clinician to provide a relevant and informed psychological/counselling service to you.
Disclosure of your personal information
All personal information gathered by our service during the provision of the psychological/counselling service will remain confidential, except when:
- It is subpoenaed by a court; or
- If Thrive Wellness and Consulting holds a reasonable belief that failure to disclose information would risk the life, health or safety of you and/or another; or
- Your prior approval has been obtained to
- Provide a written report to another professional or agency (e.g., a GP or a lawyer); or
- Discuss the material with another person (eg. parent, employer or health provider); or
- Disclose the information in another way; or
- You would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
- Disclosure is otherwise required or authorised by law.
Your personal information is not disclosed to overseas recipients, unless you consent/such disclosure is otherwise required by law. Your personal information will not be used, sold, rented, or disclosed for any other purpose.
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Thrive Wellness and Consulting takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information collected from the website
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Storage of Information
Information collected as part of accessing our service will be stored for a period of 7 years unless you are under the age of 18 at the time. In this instance we are required to keep your information on file for seven years after you turn 18 (age 25).
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know by putting your request in writing to [email protected]. Depending on the nature of the request some fees may apply.
Changes to this information
Thrive Wellness and Consulting reserves the right to make amendments to the above at any time.
Contacting us
Thrive Wellness and Consulting welcomes your comments regarding the above information. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
PHONE: 03 5482 3143
EMAIL: [email protected]
